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The customers invited to participate in your loyalty strategy are your best customers and therefore it is essential that the program achieves its objectives and delivers on the loyalty promise. ciloyalty systematically assess each individual loyalty program and match a solution according to your needs. Our combination of strategic expertise, technical capability, and operational excellence, has led to highly successful engagements with some of the largest and most successful business across the globe. Capability checklist A loyalty or incentive provider should have the capability to design and deploy a program that will be the centre-piece of your customer retention and growth strategy. The detail of our capability checklist provides some insight into the scope and planning capability on offer. ciloyalty systematically assess your criteria and can provide solutions according to your needs Account Director Support Account Manager Support Strategic advice on program development and enhancements Monthly management reporting Regular coordination meetings with the company's team to recommend modifications to program mechanics, points etc. Program development and IT support Ad hoc sales promotion services within the program Data processing and auditing of results to suit all data requirements from the most rudimentary to intricately complex Regular audit of redemptions and real time reporting Process for receipt tracking and resolution of all correspondence State of the art customer service facilities including 24/7 email enquiry monitoring and dedicated customer service hotline numbers around the world Timely delivery of online and/or direct mail monthly statements Develop, source and fulfill full catalogue system containing a wide range of aspirational prizes and rewards including our exclusive ciloyalty Visa Debit Cards and Reloadable Mastercards Continuous rate improvement with suppliers Amazing travel experiences (licensed travel agent) and accurate travel arrangements Regular review and changes of merchandise rewards Provide insurance for delivery of items Coordination of print, production or program newsletter to participants On-line website for real time reporting and member interface (view points, redeem, participate in online promotions etc.) A documented claims and dispute process and automated process for tracking and delivery of recipients rewards
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